Child Support Enforcement Caseworker
Shelby County Attorney's Office Shelby County Attorney's Office Shelbyville, KY Shelbyville, KY Full-time Full-time $17 - $23 an hour $17 - $23 an hour Overview:
Characteristics of the job are general statements indicating the level of responsibility and discretion of positions in this job classification.
This is not intended to be an exhaustive list.
Under direct supervision, learns to perform child support activities designed to develop knowledge and understanding of the Child Support program's policies and procedures; participates and completes formal and on the job training as required; performs other duties as assigned.
Maintain a professional and compassionate attitude to achieve a positive outcome.
Duties:
- Assist in the establishment and enforcement of child support in new and existing cases.
- Participates in formal and on-the-job training designed to develop comprehensive knowledge of the Child Support program's policies and procedures.
- Learns to utilize the child support system and other web-based applications necessary to perform the duties of the position.
- Assesses client needs, providing information on their accounts and/or referring them to in house specialized services and/or community services offered by partnering agencies.
- Interprets and explains relevant statutes, regulations, and procedures to case participants.
Explains the responsibilities and role of the child support agency in establishing paternity, a legal obligation for support, and the enforcement of support orders.
- Uses multiple computer programs to research, provide information, manage, and update electronic case files; reviews and ensures quality control of inputted information and data for accuracy.
- Returns calls and emails to custodial parents, non-custodial parents, attorneys, other caseworkers, and local law enforcement.
- Makes sure all information on the child support system is updated and accurate.
- Serves as a liaison between all attorneys and parties involved.
Skills:
- Strong customer service skills with the ability to communicate effectively and professionally - Multilingual abilities are a plus, as we serve diverse customer bases - Excellent phone etiquette and the ability to handle high call volumes - Proficient in English language (both written and verbal) - Strong data entry skills with attention to detail Job Type:
Full-time Pay:
$17.
00 - $23.
00 per hour Expected hours:
37.
5 - 40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Ability to Relocate:
Shelbyville, KY 40065:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Characteristics of the job are general statements indicating the level of responsibility and discretion of positions in this job classification.
This is not intended to be an exhaustive list.
Under direct supervision, learns to perform child support activities designed to develop knowledge and understanding of the Child Support program's policies and procedures; participates and completes formal and on the job training as required; performs other duties as assigned.
Maintain a professional and compassionate attitude to achieve a positive outcome.
Duties:
- Assist in the establishment and enforcement of child support in new and existing cases.
- Participates in formal and on-the-job training designed to develop comprehensive knowledge of the Child Support program's policies and procedures.
- Learns to utilize the child support system and other web-based applications necessary to perform the duties of the position.
- Assesses client needs, providing information on their accounts and/or referring them to in house specialized services and/or community services offered by partnering agencies.
- Interprets and explains relevant statutes, regulations, and procedures to case participants.
Explains the responsibilities and role of the child support agency in establishing paternity, a legal obligation for support, and the enforcement of support orders.
- Uses multiple computer programs to research, provide information, manage, and update electronic case files; reviews and ensures quality control of inputted information and data for accuracy.
- Returns calls and emails to custodial parents, non-custodial parents, attorneys, other caseworkers, and local law enforcement.
- Makes sure all information on the child support system is updated and accurate.
- Serves as a liaison between all attorneys and parties involved.
Skills:
- Strong customer service skills with the ability to communicate effectively and professionally - Multilingual abilities are a plus, as we serve diverse customer bases - Excellent phone etiquette and the ability to handle high call volumes - Proficient in English language (both written and verbal) - Strong data entry skills with attention to detail Job Type:
Full-time Pay:
$17.
00 - $23.
00 per hour Expected hours:
37.
5 - 40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Ability to Relocate:
Shelbyville, KY 40065:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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